Terms and Conditions

Last Updated: 20/08/2024

Welcome to SweetE-shop! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

1. General Information

 1.1 Company Information

Company Name: SweetE-shop Ltd.  

 

Email Address: sweeteshop@outlook.com  

 1.2 Eligibility

You must be at least 18 years old to purchase products from our website. By placing an order, you confirm that you are at least 18 years of age.

 

2. Products and Orders

2.1 Product Information  

We strive to display accurate product descriptions and images on our website. However, slight variations in appearance may occur due to factors like purchase processes or packaging.

 2.2 Ordering Process 

All orders are subject to availability. After placing an order, you will receive an email confirmation with the details of your purchase. This email does not guarantee acceptance of your order, which we reserve the right to refuse or cancel at any time.

 2.3 Pricing

All prices are listed in GBP and are subject to change without notice. Prices do not include shipping charges, which will be added at checkout.

2.4 Payment

We accept the following payment methods: [Credit Cards, Debit Cards, PayPal, etc.]. Payment is required at the time of purchase.

 

3. Shipping and Delivery

 3.1 Shipping Locations

We currently ship to United Kingdom. If you are outside of these areas, please contact us for special arrangements.

3.2 Processing Time 

Orders are typically processed within 1-2 business days. During peak seasons, processing times may be longer.

3.3 Delivery Time

Delivery times vary based on your location and selected shipping method.

  • UK Next Day Delivery (Orders placed before 11am Mon-Fri Only) - £7.50
  • UK Royal Mail Standard Delivery (2-4 Working days) Based on parcel weight:
    • 0 - 750g £2.95
    • 751g - 1000g £4
    • 1001g - 2000g £4.40
    • 2001g + £7.50 (Parcelforce Next Day Delivery Fully Tracked)

Please note that we are not responsible for delays caused by carriers or unforeseen circumstances.

 3.4 Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

 

3.5 Lost or Damaged Items

No refunds will be given for any items that go missing in the post and a claim willbe made to Parcelforce / Royal Mail.

 

4. Returns and Refunds

4.1 Return Policy  

Due to the perishable nature of our products, we do not accept returns. However, if you are unsatisfied with your order, please contact us within 14 days of delivery, and we will do our best to resolve the issue.

4.2 Refunds

Refunds are issued on a case-by-case basis and are typically processed within 6 days of approval. Original shipping charges are non-refundable.

5. Allergies and Dietary Restrictions

5.1 Ingredient Information

Our products are sourced from a kitchen that handles nuts, dairy, gluten, and other allergens. We cannot guarantee that our products are free from trace amounts of these ingredients. Please review product descriptions for specific ingredient information.

5.2 Liability

By purchasing our products, you acknowledge that SweetE-shop is not liable for any adverse reactions caused by allergens or other ingredients

6. Intellectual Property

All content on our website, including images, text, and graphics, is the intellectual property of SweetE-shop and is protected by copyright law. You may not reproduce, distribute, or use any content without our express written permission.

7. Privacy Policy

Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.

 8. Governing Law

These Terms and Conditions are governed by the laws of United Kingdom. Any disputes arising from the use of our website or products will be subject to the exclusive jurisdiction of the courts in United Kingdom.

 9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website following any changes constitutes your acceptance of the new terms.

 10. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

sweeteshop@outlook.com 

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By using our website and purchasing our products, you agree to these Terms and Conditions. Thank you for choosing Sweete-shop Ltd.